Send the desk a written sailing request SIGNAL
The charter desk of Vans Shipping Company Limited answers every written enquiry from the bridge office at Rm 807A 8/F Two Harbourfront, 22 Tak Fung St, Hung Hom, Hong Kong - 999077, Hong Kong (HK). Give the destination, the cargo and the date you need, and the desk will reply with the next available berth window. Review the six services first
Write to the charter desk
Complete the form and send it through your own email program. The desk reads every message during business hours and replies to the address you provide.
Bridge office
Vans Shipping Company LimitedRm 807A 8/F Two Harbourfront, 22 Tak Fung St, Hung Hom
Hong Kong - 999077
Hong Kong (HK)
Business hours
Monday to Friday, 09:00 to 18:00
Saturday, 09:00 to 13:00
Sunday and public holidays, closed
Reefer watch messages are read outside these hours for sailings already booked.
Questions asked before a first booking
How soon should a booking request reach the desk?
Send the request as soon as the delivery date is known. A chartered sailing has a fixed slot count, and the earlier the desk can chart the route, the more choice remains for the berth window. Urgent requests are still accepted, but they may be offered the next sailing rather than the one closest to the requested date.
What should a first message contain?
Give the cargo description, the number and size of the boxes, the loading address, the destination port and the date the cargo must arrive. If the load needs a reefer plug, say so in the first line so the desk can reserve a power point at the same time as the slot.
Can the desk handle paperwork for a vessel already at sea?
Yes. Port agency requests for a vessel already under way are taken by the same desk, and the agency team will confirm what can still be lodged before arrival. Where a document can no longer be filed in time, the desk says so immediately rather than after the vessel has reached the berth.